FAQs
Where can I visit your store?
We invite you to visit our store "Canopy" located in Wicklow Town (A67 X935). It's the perfect opportunity to see all our items on display and find inspiration for creating your dream space.
What are the available express checkout options?
To provide convenience, we offer express checkout options such as Google Pay and ShopPay. These secure payment methods ensure a seamless and efficient purchasing experience.
What makes LilyPad Home Accessories' products stand out?
At LilyPad Home Accessories, our products are carefully sourced and chosen to bring joy and inspiration to your home. We prioritise quality, craftsmanship, and style to ensure each item adds a special touch to your space. From our battery-operated lamps that provide elegance and convenience to our stunning candlesticks, trays, and kitchenware that elevate your decor, we strive to offer unique and beautiful pieces that make a statement.
Can you provide more information about your remote candles?
Our indoor and outdoor remote candles are designed to set the mood and create a warm ambience in your space. With the convenience of a remote control, you can easily adjust the brightness, turn them on/off, and set timers.
What other home decor accessories do you offer?
At LilyPad Home Accessories, we offer a wide range of home decor accessories, including candlesticks, trays, flower pots, hurricane lanterns, and stylish kitchenware.
How can I contact LilyPad Home Accessories for further assistance?
For any return questions, concerns, or general inquiries, you can always reach out to us at info@lilypadhome.ie. We are more than happy to assist you and provide the support you need.
What is your return policy?
At LilyPad Home Accessories, we offer a 30-day return policy. You have 30 days from the date of receiving your item to request a return. We want you to be completely satisfied with your purchase!
What are the conditions for a return?
To be eligible for a return, your item must be in the same condition as when you received it - unused and in its original packaging. We believe in quality and want to make sure you receive our products in pristine condition.
What if I encounter any issues with my order?
If you receive a defective, damaged, or incorrect item, please contact us immediately. We are here to help and will evaluate the issue to provide a suitable resolution.
Can I exchange an item for a different one?
Yes, you can exchange an item by initiating a return and making a separate purchase for the new item. This is the fastest way to ensure you get what you want.
What if I change my mind about my purchase?
If you change your mind about your purchase, you are responsible for the return shipping costs. We will refund the item's cost upon testing and inspection if it is determined to be faulty. We strive to provide the best customer experience, and your satisfaction is important to us.
Are shipping costs refunded?
While we refund the cost of the returned product, please note that the original shipping cost is non-refundable.
